1. About this privacy policy
This privacy policy explains how Timberland Landscapes collects, uses, stores and protects personal information when
you visit tlandscapes.co.uk, submit an enquiry, request a quotation, telephone us or otherwise communicate with us.
2. Who we are
Timberland Landscapes, of 12 Leaway, Ince-in-Makerfield, Wigan, WN2 2BW is the data controller responsible for the personal information described in this policy. Questions about this policy or the way we use personal information can be sent to
[email protected] , telephoned to 0113 519 9304, or posted to 12 Leaway, Ince-in-Makerfield, Wigan, WN2 2BW
3. Information we may collect
- Contact information, including your name, telephone number, email address and postal address or postcode.
- Enquiry information, including the service required, property details, preferred appointment times, photographs
and anything else you choose to provide.
- Communication information, including emails, text messages, telephone-call details and call recordings where
recording is enabled and disclosed.
- Technical information, including IP address, browser type, device information, referring website and how you
use the landing page.
- Marketing preferences, including whether you have agreed to receive promotional communications
4. How we collect information
We collect information directly from you when you complete a form, telephone us, send a message, request a
quotation or engage our services. We may also collect technical and usage information through cookies and similar
technologies, but non-essential technologies are used only after the required consent has been obtained.
5. Why we use your information
Respond to an enquiry, arrange a visit or prepare a
quotation
Provide agreed services, manage appointments and communicate about the work
Maintain business, tax, warranty and accounting records
Protect the website, prevent fraud and resolve disputes
Measure website use through Google Analytics
Send marketing emails or text messages
Steps requested before entering into a contract and/or
legitimate interests in responding to prospective
customers
Performance of a contract
Legal obligation and legitimate interests
Legitimate interests in protecting the business and its
customers
Consent
Consent, or another basis only where permitted by
applicable direct-marketing rules
6. Sharing personal information
We may share personal information only where necessary with:
- Website, hosting, CRM, enquiry-management, call-tracking and communications providers acting for us.
- Google Analytics and other analytics providers, but only where the visitor has provided the required cookie
consent.
- Professional advisers, insurers, accountants and legal representatives.
- Regulators, courts, law-enforcement bodies or other authorities where disclosure is legally required.
- A purchaser or successor if the business or relevant assets are sold, subject to appropriate confidentiality
protections.
We do not sell personal information.
7. International transfers
Some service providers may process information outside the United Kingdom. Where this happens, Timberland Landscapes will use an appropriate legal safeguard, such as UK adequacy regulations, the UK International Data Transfer Agreement or the UK Addendum to approved standard contractual clauses, as applicable.
8. How long we retain information
General enquiries and quotations
Customer and transaction records
Call recordings - if used
Google Analytics data
Marketing preferences
Normally retained for (Enquiry Retention Period), unless a longer period is required for
an ongoing matter or legal claim
Retained for the period required by tax, accounting, contractual and legal obligations
Retained for (Call Recording Retention Period), unless required for a dispute or legal obligation.
Retained according to the configured Google Analytics retention setting: (Analytics Retention Period)
Retained while marketing continues and afterwards as necessary to respect an opt-out request.
9. Your data-protection rights
Depending on the circumstances, you may have the right to:
- Ask for access to your personal information.
- Ask for inaccurate or incomplete information to be corrected.
- Ask for information to be erased or processing to be restricted.
- Object to processing based on legitimate interests or to direct marketing.
- Receive certain information in a portable format.
- Withdraw consent at any time where consent is the basis used.
To exercise a right, contact 12 Leaway, Ince-in-Makerfield, Wigan, WN2 2BW. We may need to confirm your identity before completing
the request. These rights are not absolute and may be subject to legal exceptions.
10. Complaints
Please contact us first so we can try to resolve your concern. You also have the right to complain to the Information
Commissioner's Office at ico.org.uk/make-a-complaint or by telephoning 0303 123 1113.
11. Security
We use reasonable technical and organisational measures designed to protect personal information against
unauthorised access, loss, misuse, alteration or disclosure. No internet transmission or storage system can be
guaranteed completely secure.
12. Children
This landing page is intended for adults seeking services. We do not knowingly collect personal information from
children.
13. Changes to this policy
We may update this privacy policy when our services, providers or legal obligations change. The current version
will be published on tlandscapes.co.uk with its effective date.
14. Contact
Company: Timberland Landscapes
Company Address: 12 Leaway, Ince-in-Makerfield, Wigan, WN2 2BW
Email: [email protected]
Telephone: 0 113 519 9304